Refund Policy

Effective Date: June 3, 2025

At esworl02.com, we strive to provide a fair and secure experience for all users. This Refund Policy outlines the specific conditions under which Silver Coin refunds may be granted. By using our platform, you agree to the policies detailed below.

1. Silver Coin Purchases

All purchases of Silver Coins are final and non-refundable, except where legally required or in specific exceptions outlined below.

Silver Coins cannot be converted to real money or exchanged for Gold Coins once purchased.

2. Valid Refund Scenarios

a. Tournament or Match Not Played Due to Community Failure

• If a scheduled match or tournament is not played due to community fault (e.g., opponent no-show), a refund may be issued.
• This applies only when the user requesting the refund is not at fault.
• Refunds are subject to verification by our support team.

b. Technical Errors with Complaint Submission

• User must file a complaint via the dashboard within 24 hours of the issue.
• A valid screenshot or evidence must be uploaded with the complaint.
• Silver Coins will be refunded only if the complaint is approved.

3. Complaint Rejection Criteria

• Missing or incomplete reason or evidence.
• Use of abusive language or personal threats.
• Complaint not submitted through the official dashboard.
• Personal deals or unofficial agreements with other players.
• Complaint determined to be invalid or user-caused.

4. Gold Coins

Gold Coins are earned through performance and cannot be refunded or converted into Silver Coins.

Withdrawals of Gold Coins are subject to eligibility and identity verification.

5. Processing and Timeframes

Approved refunds will be processed within 3–5 working days after approval.

Users will be notified via email or platform messages regarding the complaint outcome.

6. Need Help?

If you have questions or need further assistance regarding refunds, please visit our Contact Us page.

7. Policy Changes

esworl02.com reserves the right to modify or update this Refund Policy. Changes may be made to reflect updates to our platform, changes in the law, or improvements in our services.

Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage users to review this policy periodically to stay informed of any updates.

Continued use of the platform after changes are posted constitutes acceptance of the revised policy.